We respect your privacy — always.
At Pettilia, your privacy is not an afterthought — it's part of everything we do. This policy explains how we collect, use, and protect your information when you visit our site or make a purchase. We aim to keep things clear, transparent, and easy to understand.
We automatically collect:
- Browser version & IP address
- Time zone & cookie data
- Products you view, search terms, and how you interact with our site
Why? To load the site correctly and improve your experience.
When you place an order, we collect:
- Name, billing & shipping address
- Email address, phone number, and payment information necessary to process your order.
Why? To process your payment, ship your order, send order confirmations, prevent fraud, and — only if you agree — keep you updated on new Pettilia collections.
When you reach out, we collect the information you share — such as your name, order number, and contact details — so we can assist you and respond to your request.
Pettilia is not intended for anyone under 18. We do not knowingly collect personal information from children. If you are under 18, please do not submit any personal information to us.
We only share your information with trusted service providers to fulfill your order, comply with laws, or as required by the California Consumer Privacy Act (CCPA).
We use analytics tools, such as Google Analytics, to understand how visitors use our site. We may also work with advertising partners to show you relevant ads and measure the effectiveness of our marketing. You can opt out of Google Analytics here: tools.google.com/dlpage/gaoptout.
We also share limited, anonymized data with advertising partners via cookies (with your consent where required).
If you are in the European Economic Area, we process your personal information based on:
- Your consent
- The contract between us (your order)
- Legal obligations
- Our legitimate interests (without overriding your rights)
If you are a California resident, you have the right to:
- Know what personal information we have collected about you
- Request deletion of your personal information
- Opt out of the "sale" of your personal information (we don't sell it, but we respect your choice)
To exercise these rights, contact us at support@pettilia.com.
Cookies help us remember you — like keeping your cart alive or remembering your region. We use necessary, functional, and analytics cookies to make the site work better for you.
You can control or block cookies in your browser settings, but please know that some parts of our site may not work as smoothly afterward.
We retain your personal information only for as long as necessary to provide our services, maintain business records, and meet legal, tax, accounting, or regulatory requirements. You may request deletion of your personal information, subject to applicable legal exceptions. For deletion requests, please contact us at support@pettilia.com.
We may update this Privacy Policy from time to time — for legal, operational, or regulatory reasons. Any changes will be posted here.