Shipping & Delivery

Pettilia - Shipping & Delivery

Shipping & Delivery

Free worldwide shipping · No customs fees · Fully trackable

🌎 Shipping Options
Region Warehouse Delivery Time Customs
🇺🇸 United States US Warehouse (domestic) 5–7 business days ✅ Included (no extra fees)
🌍 Other Countries Beijing, China 10–18 business days
* All shipping times are estimated from the date of dispatch.
📦 What to expect
⏱️

Processing time

Orders are dispatched within 48 hours after payment confirmation.

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Tracking

A tracking number will be emailed to you once your order ships. Track your package anytime.

💰

No hidden fees

All customs duties & taxes are already included in your checkout price.

🚚 Last-mile delivery
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Door-to-door (most orders)

Most packages are delivered directly to your door. No need to worry about pickups.

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Local exceptions

In some countries, local couriers may require self-pickup or contact you before delivery.

📞 Important — Please read

🔔 Keep your phone & email reachable

To avoid delivery delays or returned packages, please make sure your phone number and email address are correct and accessible.

In some regions, the local courier will contact you before delivery. If they can’t reach you, the package may be delayed, redirected to a pickup point, or returned to sender — which may incur additional fees.

✉️ If your contact information changes after placing your order, email us immediately at support@pettilia.com.

❄️ Frequently Asked Questions
How do I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can click the link to track your package in real time.
Can I change my shipping address after ordering?
Address changes are only accepted before the order is shipped. Once the package is handed to the carrier, changes are not possible. If you need to make a change, contact us as soon as possible.
Do I need to pay customs or import fees?
No. All customs fees and import duties are already included in the price at checkout. You will not be asked to pay anything extra upon delivery.
What if my package is delayed?
While most orders arrive within the estimated time, occasional delays may happen due to customs or courier issues. If your package is significantly delayed, contact us and we’ll investigate for you.
Will someone need to sign for the delivery?
Most deliveries do not require a signature. However, in some countries, the local courier may contact you to arrange a drop‑off time. Please keep your phone reachable.
What if I’m not home when the package arrives?
Depending on your local courier, the package may be left at your door, taken to a nearby pickup point, or reattempted later. Check your tracking link for delivery updates.
💌 Still have questions?

Our customer support team is happy to help.

📧 support@pettilia.com