When you place an order at Pettilia, you acknowledge and agree to the terms below. We keep them fair, clear, and as gentle as possible — because Lolita should be joyful, not stressful.

Your privacy is very important to us. Any information collected during your shopping process is used only to fulfill your order. We never share your personal information with third parties unless required by law.

All payments (PayPal & credit cards) are processed through secure, encrypted gateways. We do not store your financial information — your payment details stay with your payment provider, not with us.

Before shipment
You may cancel your order before it is shipped. We will issue a refund according to our Return & Refund Policy.

After shipment
Once your order is on its way, it cannot be cancelled mid‑transit. Please receive the package first, then contact us to arrange a return.

What will be deducted?
If you return an order after shipment, we will deduct:

• International shipping fees (both ways in some cases)
• Any customs/tax fees incurred by us
• Any applicable restocking or handling fees (see Refund Policy)

The remaining item cost will be refunded to you. Return shipping is your responsibility.

By continuing to browse or make a purchase on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you have any questions, we are always here — support@pettilia.com 💕