By using our website or placing an order, you agree to the terms below.
1. Acceptance of Terms
When you browse our website or place an order at Pettilia, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
We aim to keep our policies clear, fair, and easy to understand — because Lolita fashion should feel joyful, not stressful.
2. Orders & Payment
All orders are subject to availability and confirmation. After you place an order, you will receive an order confirmation by email.
We reserve the right to cancel or refuse an order if there is an issue with product availability, payment, pricing errors, suspected fraud, or other circumstances that prevent us from fulfilling the order properly.
All payments are processed through secure third-party payment providers. Pettilia does not store your full payment card details. For more details on available payment options, please see our Payment Methods page.
3. Product Information & Sizing
We do our best to display product colors, details, measurements, and descriptions as accurately as possible. However, slight differences may occur due to lighting, screen settings, fabric batches, and manual measurements.
Please review the product size chart carefully before placing your order. If you are unsure about sizing, you are welcome to contact us before purchasing.
4. Shipping & Delivery
We ship orders according to the processing and shipping information shown on our website or product pages. For detailed shipping timelines and options, please refer to our Shipping Policy.
Estimated delivery times are provided for reference only and may vary due to customs processing, carrier delays, holidays, weather, or other circumstances outside our control.
All orders are shipped under Delivered Duty Paid (DDP) terms. The price you see at checkout already includes all applicable customs duties and import fees. You will not be charged any additional fees upon delivery.
5. Cancellations, Returns & Refunds
Before Shipment: You may contact us to request cancellation before your order has been shipped. If the order has not yet been processed or shipped, we will issue a refund according to our Return & Refund Policy.
After Shipment: Once an order has been shipped, it cannot be cancelled while in transit. Please receive the package first, then contact us if you would like to request a return.
Any return, refund, shipping fee deduction, or other related cost will be handled according to our Return & Refund Policy.
6. Privacy & Data
Your privacy is important to us. We collect, use, and share personal information only as described in our Privacy Policy.
We may share information with trusted service providers who help us operate our store, process payments, fulfill orders, provide customer support, analyze website performance, or manage advertising where applicable.
We do not sell your personal information for money. Certain data sharing for advertising or analytics may be considered "sale," "sharing," or "targeted advertising" under some privacy laws. You can manage your choices through our Your Privacy Choices page.
7. Intellectual Property
All website content, including images, text, graphics, logos, product descriptions, and layout designs, belongs to Pettilia or our partners unless otherwise stated. Please do not copy, reproduce, or use our content without permission.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Pettilia is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the amount paid for the product in question.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
9. Updates to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page. By continuing to use our website after updates are posted, you agree to the revised terms.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Thank you for being part of Pettilia — where every detail is created with our community in mind.